gbazi's Privacy Policy

gbazi ("we", "our", or "platform") is a trusted online gaming and betting platform in Bangladesh. Your privacy is very important to us. This Privacy Policy ("Policy") describes what personal information we collect when you use the gbazi website (gbazi.cam), how that information is used, and how it is kept secure.

By registering or using our platform, you agree to the terms of this Privacy Policy. Please read this policy in full. If you do not agree with any part of this policy, please refrain from using our services.

We may collect information about you in various ways. The following sections describe this in detail:

2.1 Information You Provide

When creating and managing your account, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Home address and district
• National ID (NID) or passport number (for KYC verification)
• Payment information — bKash, Nagad, Rocket, or Upay account number
• Login password (stored in encrypted form)

2.2 Automatically Collected Information

When you use the gbazi platform, the following information may be collected automatically through technical means:

• IP address and device identifier information
• Browser type, version, and operating system
• Date and time of your access to the platform
• Which pages you visited and how long you stayed
• Login session information and security-related logs
• Device geographic location (approximate, IP-based)

2.3 Transaction and Gaming Information

All your financial transactions and gaming activity are recorded, including:

• Deposit and withdrawal history and amounts
• Betting and game play history
• Bonus and promotion usage details
• Account balance and change history

gbazi uses the information collected about you for the following purposes:

3.1 Service Delivery and Operation

• Creating, managing, and verifying accounts
• Processing and completing financial transactions
• Providing uninterrupted gaming services
• Managing bonuses and promotions
• Resolving your requests and complaints

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activity
• Age verification — providing services only to individuals aged 21 or older
• Preventing the creation of multiple accounts
• Meeting applicable legal obligations
• Ensuring responsible gaming

3.3 Service Improvement

• Improving platform performance and user experience
• Planning new features and services
• Market analysis and statistical research

3.4 Communication

• Sending important account notifications
• Sending promotional offers and updates (with your consent)
• Providing support via live chat and email

gbazi does not sell your personal information to third parties. However, information may be shared with the following parties in specific circumstances:

4.1 Service Provider Partners

To operate our platform, we work with trusted third-party service providers, such as payment processors (bKash, Nagad, Rocket, Upay), game software suppliers (Pragmatic Play, Evolution Gaming, Spribe, etc.), and data security service providers. These parties may only use information for specified purposes and in accordance with our instructions.

4.2 Legal Obligations

Information may be disclosed due to court orders, lawful requests from government agencies, or applicable legal obligations. In such cases, we provide only the minimum necessary information.

4.3 Business Transfers

If gbazi's business or assets are transferred to another entity, user information may also form part of that transfer. In such cases, we will notify you in advance.

The gbazi website uses cookies and similar tracking technologies to function properly. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, perform security checks, and run the platform's core functions. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (such as language selection).
• Analytical Cookies: Collect information to understand platform usage patterns. This information is processed in anonymous form.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, disabling cookies may limit some features of the platform.

gbazi takes industry-standard technical and organisational measures to keep your personal information secure.

6.1 Technical Security

• SSL/TLS encryption is used for all data transmission
• Passwords are stored using strong hashing algorithms
• Payment information is protected with the highest level of encryption
• Firewalls and intrusion detection systems are active
• Regular security audits and vulnerability assessments are conducted

6.2 Access Controls

Only authorised staff may access your information for specific reasons. All access is logged and reviewed regularly.

6.3 Data Breach Response

If a data breach is identified that poses a risk to your rights and freedoms, we will notify you within the applicable legal timeframe and take the necessary remedial steps.

We retain your information only for as long as necessary to fulfil the purposes described in this policy.

• Active Account: All information is retained for the duration the account remains active.
• Closed Account: Even after an account is closed, information is retained for a minimum of five years for legal obligations and financial records.
• Transaction Records: Financial transaction information is retained long-term, as required for legal and regulatory reasons.
• Log Files: Technical log files are generally retained for up to 90 days.

Once the defined retention period expires, information is securely deleted or anonymised.

gbazi grants you the following rights over your personal information:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide this information within a reasonable timeframe.

8.2 Right to Correction

Contact us to correct any inaccurate or incomplete information in your account. You can also update certain information directly from your account settings.

8.3 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted, although this may affect service delivery.

8.4 Right to Close Your Account

You may request to close your gbazi account at any time. Contact the support team via live chat or email. Some information will be retained for a specified period in accordance with legal obligations.

8.5 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time. Go to your account settings or contact support. However, important account notifications will always be sent.

gbazi strictly does not provide services to individuals under the age of 21. Our platform is only for those aged 21 or above.

We verify age at the time of registration. If we suspect that any account holder is under 21, the account will be suspended immediately and verification of information will be requested. No information about minors is knowingly collected or stored.

If you find that a minor is using our platform, please notify our support team immediately.

gbazi may update this privacy policy from time to time. Reasons for changes may include:

• Launching new services or features
• Legal or regulatory changes
• Technical improvements
• User feedback and suggestions

For significant changes, we will send a notification to your registered email and display a clear notice on the website. Continued use of the platform after changes take effect means you are accepting the updated policy.

The date of the latest update will always be noted at the top of this page. It is recommended that you review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

Our dedicated privacy team will process your request within a reasonable time. For urgent security matters, contact us directly via live chat.

For responsible gaming support, visit our Responsible Gaming page. For general questions, check our FAQ page.